FREQUENTLY ASKED QUESTIONS

It means rather than selling our products to retailers for a wholesale price that they then markup (double) for the final retail price we are all used to paying, we simply sell directly to you without that retail markup. That way we are able to invest more in the performance and quality of our gear and still offer you a better price than comparable brands that are sold through retailers. In some cases that will mean our price is roughly 25-30% the price of a comparable product and, in other cases, it results in higher performance and still at a similar or lower price. For more details, see this page explaining Our Pricing Model.

Because of our Direct-2-You pricing model, our prices are always 20-30% less than what a comparable quality product would sell for in retail stores. Therefore, we typically do not do as many traditional discounts or promotions beyond the outstanding value we already offer. We do, however, always offer an opportunity to get SHRED DOG gear at discounted prices and that is by pre-ordering new styles. 

Yes, SHRED DOG Gear is co-designed with families like yours to include the optimal features and performance levels for your kids. Our design and development team has more than 20 years experience in the technical apparel and outdoor industries. And, finally, we manufacture in the same factories, using the same people and quality control processes, as other premium outdoor brands such as Arc'Teryx, Spyder, The North Face, and others.

Co-Design is our process to include families in the product development process. We do not guess at what products, features, designs, or colors families want. We create projects that allow parents and kids to vote for the products they want, and how they want them to be made. We then take the most popular product designs into production. See here for more about how our products are Co-Designed With You.

No, we believe it is a much more flexible design to create a layering system for the hardshell, insulation, and other layers. Insulated ski/snowboard jackets can get too hot in warmer temperatures, whereas our Duke, Xena, and Pups hardshells can be worn as an insulated jacket (separate SHRED DOG insulator zips into the hardshell) or as a waterproof/breathable shell over other lighter layers on warmer days.  Learn more here about our Layering System.

You will find that SHRED DOG gear is more waterproof than almost every other comparable product on the market.  Most brands use fabrics with a 10k or lower waterproofness rating, whereas we use 15k.  For more on what those numbers mean, see this blog post: Deciphering Waterproof/Breathability Ratings

Of course! We would love to hear from you. If you sign up for our mailing list, you will be invited to all of our Co-Design Projects to formally weigh in on our designs. And in the meantime (or any time), you can reach us at info@shreddog.com.

Yes, digital gift cards are available in the “Shop” drop-down menu. Physical (plastic) gift cards will be coming soon.

It's been relatively helpful that other brands provide a seam in the hem that can be ripped and the sleeve or pant leg to extend 1.5 to 2 inches to accommodate growth. But, what about hand-me-downs to a younger sibling when that seam can't be replaced?

We found a better way with what we call our Adjust-a-Fit™ system. With Adjust-a-Fit, an industry first, you can lengthen AND shorten the sleeves and pant legs for a growing child, hand-me-downs, or simply a more custom fit.

All SHRED DOG jackets and pants with the Adjust-a-Fit system ship with the sleeves and pant legs fully extended so out of the package will be 1.5 inches longer than similar sizes from other brands. 

Because a child's age does not always equate to a particular size, the best way to ensure the correct fit is to use our detailed Size Guides and measure before placing your order.

For most families, one size up from the child's age is typical (e.g. a 3 year old may wear our size 4, an 8 or 9 year old may wear our size 10/Medium).

No, not at this time. We only sell SHRED DOG products directly to you through our website, eliminating the markup associated with selling through traditional retailers that would roughly double the price of all of our products. Please refer to our Size Guides to get the right fit before ordering and we do offer a no-hassle Returns/Exchanges policy should anything not be to your complete satisfaction.  

We accept Paypal and all major forms of credit card in our secure online checkout system.

Please keep in mind that if you do use the Paypal Express Checkout option, your order will automatically ship to the address that’s associated with your PayPal account.

Yes! Our website uses industry-standard security measures to ensure the security of your information and privacy. All information provided is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry-standard safeguards.

Please email us at info@shreddog.com if you need to cancel or change anything about an order you have already placed (e.g. change the item or shipping address). We typically ship orders within one day and can process cancellations or other changes in full prior to shipping. If you require changes after an order has shipped, please contact us and we will work with you on a return or exchange.

With the exception of Pre-Orders which will state an expected ship date some time in the future, the vast majority of regular in-stock orders received before 12pm PST will ship out within 1 business day! USPS First Class Packages will take 3 business days to reach the majority of the country. If you need the product(s) sooner, you can upgrade to USPS Priority Mail (2 business days) or USPS Priority Mail Express (1 business day).

You should receive emails that update you with the status of your order (e.g., when the items ship, tracking numbers, etc.), but if you create an account, you can also track your orders there. Need help creating an account? Email us anytime at info@shreddog.com.

You do not need an account to order from SHRED DOG. A SHRED DOG account is used to track past orders and to automatically populate your details when placing future orders. If you create an account at time of checkout, you can access your account any time by clicking the “SIGN IN” button in the upper right corner of our website. If you need help creating or managing your account just send us an email at info@shreddog.com.

Yes! Our customer service team would be happy to help you via email (send to info@shreddog.com) or by phone at (720) 221-2488 between the hours of 8am and 5pm Mountain Time. 

Orders for in stock items will be fulfilled in 1-2 days. The vast majority of orders received before 12pm PST will ship out within 1 business day! USPS First Class Packages will take 3 business days to reach the majority of the US. If you need the product(s) sooner, you can upgrade to USPS Priority Mail (2 business days) or USPS Priority Mail Express (1 business day) or one of our UPS options.

Currently we are only able to ship to addresses in North America as part of our online checkout process. However, we can arrange international shipping on a case-by-case basis.  Simply reach out to our customer service team at info@shreddog.com (or by calling +1 720 221 2488) if you are interested in placing an order from outside the United States and Canada. 

Yes, as long as you select one of the shipping options provided by USPS. If you prefer shipping from UPS or Fedex, then we can not ship to a PO Box. 

By default, we do not offer free shipping. Most brands either embed the shipping costs in the price of their products, charge for free shipping packages like Amazon Prime, or simply do promotions for free shipping (one-time offer, free on orders above a certain transaction amount, etc).

However, we do offer free shipping on all pre-orders and as an introductory offer as a new brand, we are offering free shipping on all orders at this time during our first season (at least through April 2019 at which time we will evaluate our shipping policies going forward). 

We stand behind our products and want you to be 100% satisfied with your purchase.

If you are not completely satisfied, you can return your item(s) within 30 days of the original purchase date for an exchange or refund if the item(s) are unworn with the original tags attached. See our complete Returns/Exchanges Policy for more details.  Please contact info@shreddog.com to request a return or exchange.