FREQUENTLY ASKED QUESTIONS

It means rather than selling our products to retailers for a wholesale price that they then markup 100% for the retail price we are all used to paying, we simply sell directly to you at what the wholesale price would be. That's why we say we offer "100% the Performance at 50% the Price" (of other brands). You get the same high quality at half the retail price and all the savings from not distributing through retailers are given back to you. For more details check out: Wholesale-to-Consumer Pricing Explained

Because of our Wholesale-to-Consumer Pricing model, we are always roughly 1/2 the price of what a comparable quality brand would sell for and, therefore, no, we do not often do traditional discounts or promotions beyond the outstanding value we already offer. We do, however, offer an opportunity to get SHRED DOG gear at discounted prices and that is by pre-ordering new styles. See here for more on our Pre-Order Program.

Pre-Orders will begin in September. All Pre-Orders will receive a 10% Discount and FREE SHIPPING. The technical winter apparel products are expected to arrive in October for fulfillment.

Yes, SHRED DOG Gear is made with high performance fabrics and materials in the leading outdoor gear factories and Co-Designed with families to include the optimal features and performance levels for your kids.

Co-Design is our process to include families in the product development process. We do not guess at what products, features, designs, or colors families want. We create projects that allow parents and kids to vote for the products they want, and how they want them to be made. We then take the most popular product designs into production.

No, we believe it is a much more flexible design to create a "3-in-1" system for the hardshell and insulation. Insulated jackets can get too hot in warmer temperatures, whereas our Duke, Xena, and Pups hardshells can be worn as an insulated jacket (separate insulator zipped into hardshell) or as a waterproof/breathable shell over other lighter layers on warmer days.  Learn more here about our Layering System.

You will find that SHRED DOG gear is more waterproof than almost every other comparable product on the market.  Most brands use fabrics with a 10k or less waterproofness rating, whereas we use 15k.  For more on what those numbers mean, see this blog post: Deciphering Waterproof/Breathability Ratings

Of course! We would love to hear from you. You can reach us at info@shreddog.com.

Yes, digital gift cards are available in the “shop” drop down menu. Physical (plastic) gift cards will be coming soon.

We sell our products exclusively right here on our online store without the traditional retail markup. Right now, we only have youth t-shirts available, but our technical winter apparel will be available for Pre-Order in September. To order, simply select the product, color, and size you need and click ADD TO CART to start your checkout process. Once we receive your order we will ship your products directly to you.

No. We only sell SHRED DOG products directly to you through our website, eliminating the retail markup and allowing you to purchase high quality, performance products at half the price they would be in a retail store.

We accept Paypal and all major forms of credit card in our secure online checkout system.

Please keep in mind that if you do use the Paypal Express Checkout option, your order will automatically ship to the address that’s associated with your PayPal account.

Yes! Our website uses industry-standard security measures to ensure your security of information and privacy. All information provided is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry-standard safeguards.

Please email us at info@shreddog.com if you need to cancel or change anything about an order you have already placed (e.g. change the item or shipping address). We typically ship orders within one day and can process cancellations or other changes in full prior to shipping. If you require changes after an order has shipped, please contact us and we will work with you on a return or exchange.

The vast majority of orders received before 12pm PST will ship out within 1 business day! USPS First Class Packages will take 3 business days to reach the majority of the country. If you need the product(s) sooner, you can upgrade to USPS Priority Mail (2 business days) or USPS Priority Mail Express (1 business day).

You should receive emails that update you with the status of your order (e.g., when the items ship, tracking numbers, etc.), but if you create an account, you can also track your orders there. Need help creating an account? Email us anytime at info@shreddog.com.

You do not need an account to order from SHRED DOG. A SHRED DOG account is used to track past orders and created during checkout or anytime by clicking the “SIGN IN” button in the upper right corner of our website. If you need help creating or managing your account just send us an email at info@shreddog.com.

We do not have a direct line at this time but would be happy to help you over the phone. Just send an email to info@shreddog.com with your contact info and we will give you a call and can place your order over the phone.

The vast majority of orders received before 12pm PST will ship out within 1 business day! USPS First Class Packages will take 3 business days to reach the majority of the US. If you need the product(s) sooner, you can upgrade to USPS Priority Mail (2 business days) or USPS Priority Mail Express (1 business day) or one of our UPS options.

Currently we are only able to ship to addresses in North America but we are working on expanding our international options as soon as possible. 

By default, we do not offer free shipping. Most brands either embed the shipping costs in the price of their products, charge for free shipping packages like Amazon Prime, or simply do promotions for free shipping (one-time offer, free on orders above a certain transaction amount, etc).

We stand behind our products and want you to be 100% satisfied with your purchase.

If you are not completely satisfied, you can return your item(s) within 30 days of the original purchase date for an exchange or refund if the item(s) are unworn with the original tags attached. Please contact info@shreddog.com to request a return or exchange.